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What Our Legal Terms Mean for Your Account

ac44 operates under terms that define how your account, wallet activity and access rights work — and your eligibility to use the platform depends entirely on the laws that apply in your location and whether your region is covered.

Jurisdiction-dependent accessAccount wallet rulesbKash, Nagad, Rocket payment termsUser rights and data handlingEligibility conditions
ac44 What Our Legal Terms Mean for Your Account
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

Our approach to data, security and account rights is built around four clear practices. We collect only what we need to operate your account, verify your wallet identity and process transactions through bKash, Nagad or Rocket. You can request a copy of the data we hold, ask us to correct inaccuracies, or raise a deletion request — all through the support channels above. We use standard SSL encryption on every account session and apply access controls so only verified account holders can initiate wallet actions.

Data Retention

We keep account and transaction records for the period required by our internal policy and applicable verification standards. Wallet transaction logs — including bKash, Nagad and Rocket activity — are retained for audit purposes.

Cookie Use

Cookies on ac44 track session state, keep you logged into your account, and help us understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Account Security

Every login triggers an OTP verification step tied to your registered mobile number. Wallet withdrawals require a secondary identity check before funds are released to your bKash, Nagad or Rocket account.

Your Rights

You may request access to your personal data, ask for corrections or submit a deletion request at any time by contacting support. We aim to respond to all data requests within the timeframe set in our privacy policy.

LEGAL CONTACT PATHS

Reach Us About Any Legal or Policy Question

If a clause in our terms is unclear, or you need to raise a compliance concern, our support team handles policy queries directly. You can reach us through live chat inside your account dashboard, by email for formal written correspondence, or through our help centre for documented policy questions. Each channel connects to staff who can locate the relevant term, explain how it applies to your account, and escalate to a senior case handler if needed.

Live Chat Open the chat widget inside your account dashboard. This is the quickest route for account-specific policy questions, including wallet eligibility and withdrawal terms.
Email Support Send a written query to our support address for formal legal correspondence. Include your account reference and the specific clause or transaction you are asking about.
Help Centre Our help centre holds documented answers on account rules, payment terms and data handling. Search by topic or browse the policy section directly from the support menu.

Common Questions About Our Legal Terms

These are the questions we receive most often about our terms, eligibility and data practices. If your question is not covered here, the help centre or live chat can take you further.

We do not make that determination for you. Whether access is lawful depends on local law and your eligible region. You are responsible for checking the rules that apply where you are located before opening an account.

We collect account registration details, wallet identifiers for bKash, Nagad or Rocket, and transaction records. This data is used for identity verification, payment processing and security monitoring — nothing beyond that.

Yes. Submit a data access or deletion request through live chat or email support, quoting your account reference. We handle these requests in line with the timeframes stated in our privacy policy.

Accounts accessed from ineligible regions may be suspended pending a review. We will contact you at your registered account address with details of the next steps and any applicable wallet balance position.

Cookies maintain your session state and support account security. You can adjust cookie permissions through your browser settings at any point. Some features, such as staying logged in, may not work without session cookies enabled.

Raise a formal dispute through our email support channel with your account reference and the specific decision you are questioning. Our compliance team reviews disputes and responds within the period set in our full terms document.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.